How to order

1. Your Local distributor

We have a worldwide network of distributors who will be happy to take your order. You can find your local distributor on the main Pico web site at www.picotech.com/distribl.html.

2. On line ordering (E-commerce)

All our products can be ordered online using our secure e-commerce system. Payment is accepted by credit card (Visa, Mastercard,Amex) or debit card (Switch or Delta). Your card will be debited in UK Sterling, so the exact amount you are charged in local currency will depend on the current exchange rate. Products ordered by e-commerce will usually be dispatched within 24 hours (see delivery and security information below).

3. Order direct from Pico Technology

If you do not have a local distributor, or if your distributor does not have stock, then you can order direct from Pico Technology. We can normally despatch your order within 24 hours of payment. Please contact us for further details.

E-Commerce Delivery

The table below list the available e-commerce delivery options. Extra delays may occur over weekend or holiday periods.

Deliver to: Economy Courier
UK Recorded delivery. Typical delivery is 2 to 3 days. Cost 3.50 Typical delivery is 1 to 2 days. Cost 10
USA / Canada Recorded delivery. Typical delivery is 4 to 6 days. Cost 10 (approx $16) Typical delivery is 1 to 2 days. Cost 20 (approx $32)
Europe Registered delivery. Typical delivery is 3 to 5 days. Cost 10 Typical delivery is 1 to 3 days. Cost 20
Rest of World Registered delivery. Typical delivery is 7 to 14 days. Cost 10 Typical delivery is 2 to 5 days. Cost 30

Warranty and Returns Policy

All Pico products are manufactured to the highest standards under a ISO9001 registered quality scheme and carry a 2 year return to manufacturer warranty.

We hope that you will be happy with your purchase from Pico Technology. In the event it does not prove suitable for your application you can return the product for an exchange or refund. To claim, the product must be returned in good condition within 14 days. Before returning a product please contact Pico (see contact information below) for a returns number. The customer is responsible for all shipping costs. Unfortunately we are unable to offer a exchange or refund on pH electrodes if they have been used.

E-commerce security & privacy

All information about our customers is kept private and is never passed on to any third party.

When you are ready to complete your order you will be taken to our secure server. To ensure your details are kept secure, all personal information (including credit / debit card numbers) are protected by SSL (secure socket layers) encryption. SSL encryption is the recognised way of safely transferring credit/debit card details across the internet

When you are taken to our secure server you should notice a small padlock symbol appear at the bottom of your web browser. The address of the page will also begin with https rather than the normal http.

Contacting Pico

Address: Pico Technology Limited
The Mill House
Cambridge Street
St. Neots
PE19 1QB
UK
Phone: 01480 - 396395 (UK) +44 1480 396395 (INT)
Fax: 01480 - 396296 (UK) +44 1480 396296 (INT)
E-mail: Sales: drdaq@picotech.com
Technical Support: support@picotech.com
Web Site: webmaster@picotech.com

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